Booking & Treatment
Policies
Booking Policies
1. Scheduling an Appointment
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Appointments can be requested via this website.
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Appointments are by request only.
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Confirmation details (date, time, therapist, and treatment type) will be sent by email or text.
2. Payment
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Full payment is due at the end of each session.
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I accept debit/credit cards, and mobile payments.
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Gratuities are appreciated but never required.
3. Cancellation & Rescheduling
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To avoid a 80% cancellation fee, please cancel or reschedule at least 24 hours before your appointment.
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Cancellations made less than 24 hours in advance will incur a fee equal to 80% of the booked service.
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No-shows will be charged the full service amount.
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If you need to reschedule, simply contact me; I will do my best to accommodate your preferred time.
4. Late Arrival
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Late arrivals may result in a shortened session to respect other clients’ appointments.
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Full fees apply if the session cannot be reasonably adjusted.
Treatment Policies
5. Client Consultation & Health Information
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A Health History questionnaire will be sent via email.
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24 hours before your treatment an illness screening questionnaire will be sent via email.
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All form must be completed before you appointment time.
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A consultation/ assessment will be conducted before your first treatment and updated before each session.
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Please disclose any injuries, medical conditions, or allergies to ensure a safe and effective session.
6. Treatment Etiquette
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Massage Therapists are trained professionals who maintain strict ethical standards.
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Proper draping is used at all times to ensure privacy and comfort.
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You may request adjustments to pressure, room temperature, music volume, or lighting at any time.
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Clients are advised to inform their therapist immediately should they experience any discomfort during their session.
7. Conduct & Boundaries
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My clinic maintains a zero-tolerance policy toward any form of sexual impropriety.
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Both clients and therapists must respect professional boundaries at all times.
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Any inappropriate behaviour or requests will result in immediate termination of the session without refund and potential reporting to authorities.
8. Hygiene & Safety
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Please arrive clean and free of strong fragrances to maintain a pleasant environment for all clients.
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Hand sanitizing stations are available; please wash or sanitize your hands upon entry.
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All treatment spaces and equipment are thoroughly cleaned and disinfected between clients.
Additional Information
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Gratuities: While not required, they are gratefully accepted and can be added to your payment.
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Feedback: I value your input! Let me know how we can improve your experience.
Thank you for choosing my clinic. I look forward to supporting your health and well-being with professional, compassionate care.